Cancellation Policy
SoftRae products are skincare, beauty, or personal care products. Our products and website content are not intended to diagnose, treat, cure, relieve, or prevent any disease, and should not be considered medical advice, diagnostic advice, or professional treatment advice.
Product descriptions, ingredient information, usage suggestions, images, user reviews, experience sharing, marketing copy, or other content on the website are provided for general informational purposes only. Such content should not replace advice from a physician, dermatologist, pharmacist, or other qualified professional.
Results May Vary
The experience and results of skincare and beauty products may vary depending on individual skin type, age, lifestyle habits, method of use, environment, allergy history, skin condition, product combinations, and other factors.
We do not guarantee that all users will achieve the same results, nor do we guarantee that any product will meet your personal expectations.
Before Use
If you have sensitive skin, known allergies to certain ingredients, are currently receiving skin or eye-related treatment, have recently undergone cosmetic procedures, have damaged skin, redness, swelling, infection, eye discomfort, or are unsure whether a product is suitable for you, we recommend consulting a professional before use.
Before using any skincare, beauty, or personal care product, we recommend carefully reading the product page, ingredient list, directions for use, warning information, and applicable usage areas.
Adverse Reactions
If you experience obvious discomfort, persistent irritation, redness, swelling, stinging, itching, rash, eye discomfort, or any other abnormal reaction while using a product, stop using it immediately and consult a professional as appropriate.
If you believe a product has a quality issue, please contact us at Support@softrae.com and provide your order number, a description of the issue, and clear photo or video evidence.
Marketing Content Disclaimer
User reviews, personal experiences, before-and-after comparisons, social media content, or other displayed content may reflect the personal experience of individual users and do not represent that all users will achieve the same results.
Any descriptions related to appearance improvement, hydration, smoothing, firming, improving the appearance of skin, improving the look of the eye area, or similar expressions refer only to general skincare, beauty, or cosmetic appearance-related benefits. They should not be understood as medical, therapeutic, or disease-related claims or promises.
Microneedling-Related Notice
If SoftRae offers microneedling or microneedling care-related products, such products are intended only for general skincare, beauty, or personal care purposes and should be used carefully according to the product instructions.
Do not use such products on skin that is damaged, infected, inflamed, severely sensitive, sunburned, or in an abnormal condition. If you have a skin condition, eye condition, immune system issue, are receiving medical care, or are unsure whether the product is suitable for you, we recommend consulting a professional before use.
Contact Us
If you have any questions about product descriptions, directions for use, or this Product Claims / Non-Medical Disclaimer, please contact us at: