Terms of service

Terms of Service

This website is operated by SoftRae. Throughout the Site, the terms “we,” “us,” “our,” and “the Company” refer to SoftRae. SoftRae offers this website, including related information, products, tools, and services, to you subject to your acceptance of these Terms of Service and any other policies, conditions, and notices posted on or linked from this website.

By accessing this website, browsing content, creating an account, submitting an order, purchasing products, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as any other applicable policies, conditions, and notices posted on or linked from this website.

These Terms of Service apply to all users of the Site, including but not limited to browsers, customers, merchants, vendors, content contributors, and any other persons who use this website or our services.

Please read these Terms of Service carefully before accessing or using this website. If you do not agree to these Terms of Service or any applicable policies of this website, please stop accessing or using this website and related services.

We may add new features, tools, products, services, or resources to this website from time to time. Unless otherwise stated, such new additions will also be subject to these Terms of Service.

You can review the latest version of the Terms of Service at any time on this page. We recommend that you check this page regularly to stay informed of the latest version. If you continue to access or use this website or our services after these Terms of Service have been updated, you acknowledge that you have read and understood the updated Terms of Service.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the legal age of majority in your state, province, or place of residence, or that you are the legal age of majority and have given consent to allow your minor dependents to use this website under your supervision.

You may not use our products, website, or services for any illegal or unauthorized purpose, nor may you violate any laws or regulations in your jurisdiction when using this website or our services, including but not limited to laws related to intellectual property, consumer protection, data protection, and e-commerce.

You must not upload, transmit, or distribute any viruses, worms, malicious code, or any destructive, disruptive, or harmful programs.

If you violate any provision of these Terms of Service, we reserve the right to suspend or terminate your access to this website or our services.

Section 2 - General Conditions

To the extent permitted by applicable law, we reserve the right to refuse, restrict, suspend, or terminate access to this website, products, or services for any user, especially where we believe that the relevant use, order, or behavior may violate these Terms of Service, applicable laws, website policies, or may harm SoftRae, other users, or third-party rights and interests.

You understand that certain non-payment information submitted by you may be transmitted over networks and may be subject to necessary format adjustments to conform to different networks, devices, or technical requirements. Payment information will be processed by our payment service providers according to their security standards.

Without our prior written permission, you may not copy, reproduce, resell, sell, exploit, or use for commercial purposes any part of this website or services, access to the services, access to the website, or any content, functions, materials, or contact information provided through this website.

The headings in these Terms of Service are included for convenience only and will not limit or otherwise affect the interpretation of any provision.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We strive to ensure that product information, ingredient descriptions, directions for use, pricing, inventory, images, and other content on this website are accurate, complete, and updated in a timely manner. However, we do not guarantee that all information on this website will always be accurate, complete, current, or error-free.

The content provided on this website is for general informational purposes only and should not be relied upon as the sole basis for medical, professional skincare, or other professional advice. Before purchasing or using any product, you should carefully read the product page, ingredient information, directions for use, warnings, and applicable usage areas, and make your own judgment based on your personal circumstances.

This website may contain certain historical information. Historical information is generally not current and is provided for reference only. We reserve the right to modify the content of this website at any time, but except as required by law, we have no obligation to update any information on the website. You agree that it is your responsibility to monitor changes to information on the website.

Section 4 - Modifications to Services and Prices

Prices, promotions, discounts, inventory status, product contents, or service contents may be adjusted from time to time without prior notice.

Unless there is an obvious error, inventory issue, payment issue, fraud risk, or other circumstance permitted by applicable law, price adjustments generally will not affect orders that we have already confirmed and are processing.

We reserve the right to modify, suspend, or discontinue this website, services, product pages, promotions, or any related content at any time. For any impact caused by website content adjustments, price changes, service suspension, or discontinuation, we will handle related matters to the extent permitted by applicable law, but we will not be liable beyond the scope required by applicable law or agreed under these Terms of Service.

Section 5 - Products or Services

Certain products or services may be available exclusively online through this website. These products or services may have limited quantities and may only be returned, exchanged, or refunded in accordance with our Return & Refund Policy.

We make every effort to display product images, colors, textures, specifications, ingredient information, directions for use, and other relevant information as accurately as possible. However, due to device display settings, lighting during photography, batch differences, or page updates, product images, colors, or presentation may differ slightly from the actual product.

Our products are skincare, beauty, or personal care products and are not intended to diagnose, treat, cure, or prevent any disease. Product descriptions, ingredient information, usage suggestions, images, reviews, or other content on the website are provided for general informational purposes only and should not be considered medical advice.

Product results may vary depending on individual skin type, usage method, lifestyle habits, and other factors. If you have sensitive skin, known allergies, skin conditions, eye discomfort, or are receiving medical care, we recommend consulting a professional before using related products.

We reserve the right to limit the sale of products or services to any person, geographic region, or jurisdiction and may exercise this right on a case-by-case basis. We also reserve the right to limit the quantity of any product or service purchased.

All product descriptions, prices, promotions, inventory status, or product availability may change from time to time without prior notice. We reserve the right to discontinue, modify, or update any product or service at any time.

We do not guarantee that any product, service, information, or other material you purchase or obtain will meet your personal expectations, or that all errors in the website or services will be corrected immediately.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse, restrict, or cancel any order. We may limit or cancel orders based on the same customer account, same payment method, same billing address, same shipping address, or other related information.

If we change, restrict, or cancel an order, we will make reasonable efforts to contact you using the email address, billing address, or phone number provided at the time of order. We also reserve the right to limit or refuse orders that we believe are placed by dealers, resellers, distributors, or for other non-personal consumer purposes.

You agree to provide current, complete, and accurate purchase information, account information, billing information, and shipping information when making purchases on this website. You agree to promptly update your email address, shipping address, billing information, and other necessary information so that we can complete transactions, arrange delivery, and contact you when needed.

Please carefully confirm your shipping address, contact information, product specifications, quantity, and order information before submitting your order. Delivery failure, delay, return, loss, or additional costs caused by incomplete, inaccurate, or outdated information provided by you may be your responsibility.

Payment information will be processed by our payment service providers. For details regarding returns, refunds, order cancellations, and shipping issues, please review our Return & Refund Policy and Shipping Policy.

Section 7 - Third-Party Tools and Services

We may provide access through this website to tools, applications, plugins, payment services, logistics services, review tools, marketing tools, customer service tools, or other related services provided by third parties.

You understand and agree that some third-party tools or services may not be directly controlled, operated, or maintained by SoftRae. We may not monitor all content, functions, security, or availability of such third-party tools.

To the extent permitted by applicable law, access to such third-party tools or services is provided on an “as is” and “as available” basis, without warranties as to their continued availability, accuracy, security, suitability, or performance.

When using third-party tools or services, you may be required to comply with the terms of service, privacy policies, or other rules of those third parties. We recommend that you carefully review third-party terms before using the relevant services.

We may also provide new features, tools, applications, or services through this website in the future. Unless otherwise stated, such new features, tools, or services will also be subject to these Terms of Service.

Section 8 - Third-Party Links

This website or our services may contain links to third-party websites, platforms, tools, content, products, or services, such as payment services, logistics tracking, review platforms, social media platforms, marketing tools, or other partner services.

Third-party websites and services are not directly controlled or operated by SoftRae. We are not responsible for reviewing, controlling, or guaranteeing the content, policies, services, products, accuracy, security, or availability of third-party websites.

When you access or use any third-party website, platform, tool, product, or service, you should review and comply with that third party’s terms of service, privacy policy, return policy, and other applicable rules.

To the extent permitted by applicable law, SoftRae will not be liable for any loss, damage, dispute, or responsibility arising from your access to, use of, or reliance on any third-party website, content, product, service, or transaction. Complaints, claims, questions, or disputes regarding third-party products or services should be directed to the relevant third party.

Section 9 - User Comments, Feedback, and Other Submissions

If you submit comments, feedback, suggestions, images, videos, product experiences, reviews, or other content to us, whether through the website, email, social media, review platforms, or other methods, you agree that we may, to the extent permitted by applicable law, use, copy, edit, publish, translate, display, distribute, or otherwise process such content for the purpose of operating, improving, and promoting SoftRae and its products and services.

You confirm that any user content you submit will not infringe any third-party rights, including but not limited to copyrights, trademarks, privacy rights, publicity rights, personality rights, or other proprietary rights. You also agree that the content you submit must not contain false, misleading, defamatory, illegal, malicious, obscene, harassing content, or any viruses, malicious code, or content that may affect the normal operation of the website or services.

We may, at our sole discretion, monitor, edit, refuse to publish, or remove any content that we consider inappropriate, unlawful, infringing on third-party rights, violating these Terms of Service, or potentially harmful to SoftRae, users, or third parties, but we are not obligated to do so.

You are responsible for the user content you submit and its accuracy. We are not responsible for user content submitted, posted, or distributed by you or any third party.

Section 10 - Personal Information

Personal information that you submit through this website, store, account registration, order placement, payment, customer service communication, or other methods will be processed in accordance with our Privacy Policy.

Please carefully review our Privacy Policy before using this website or submitting personal information to understand how we collect, use, disclose, and protect your personal information, as well as the rights and choices you may have.

Section 11 - Errors, Inaccuracies, and Omissions

This website or our services may occasionally contain errors, inaccuracies, or omissions related to product descriptions, ingredient information, prices, promotions, offers, inventory status, shipping fees, delivery times, or product availability.

We reserve the right, to the extent permitted by applicable law, to correct any errors, inaccuracies, or omissions at any time, and to update, modify relevant information, or cancel affected orders, including after you have submitted an order.

If we need to change or cancel your order due to a pricing error, inventory error, product information error, or other obvious error, we will make reasonable efforts to contact you using the email address, billing address, or phone number provided at the time of order.

Except as required by applicable law, we have no obligation to update, amend, or clarify information on this website or any related services. Any update date or refresh date displayed on the website should not be understood as indicating that all information has been modified or updated.

Section 12 - Prohibited Uses

In addition to other restrictions set forth in these Terms of Service, you may not use this website, services, or any content for the following purposes:

For any illegal, fraudulent, misleading, or unauthorized purpose;
To violate any applicable international, federal, state, provincial, local, or other laws or regulations;
To infringe or violate the intellectual property rights, privacy rights, publicity rights, data rights, or other legal rights of SoftRae, other users, or any third party;
To submit false, misleading, inaccurate, or fraudulent information;
To upload, transmit, or attempt to transmit viruses, malicious code, spyware, automated programs, or any content that may damage, interfere with, or affect this website, services, systems, or other users;
To collect, track, scrape, crawl, copy, or use another person’s personal information, account information, website content, or business information without authorization;
To send spam, phishing messages, fraudulent messages, malicious promotional content, or other unauthorized commercial communications;
To harass, threaten, abuse, defame, discriminate against, harm, or otherwise violate the rights of others;
To interfere with, bypass, disrupt, or attempt to circumvent website, service, account, payment, checkout, security verification, or fraud prevention functions;
To use this website or services in any way that may harm SoftRae, other users, third parties, or the normal operation of this website.

If you violate these prohibited use provisions, we reserve the right, to the extent permitted by applicable law, to suspend or terminate your access to this website or services and take other necessary measures.

Section 13 - Disclaimer; Limitation of Liability

We strive to ensure that this website and services operate in a stable, secure, and proper manner, but we do not guarantee that the website or services will always be uninterrupted, timely, secure, error-free, or that all errors will be corrected promptly.

Except where expressly stated by us or required by applicable law, this website, services, and related information, content, products, and services provided through this website are offered on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, SoftRae and its directors, officers, employees, affiliates, agents, contractors, service providers, suppliers, or licensors will not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of or inability to use this website, services, or products.

This section does not limit or exclude any liability that cannot be limited or excluded under applicable law, nor does it affect any rights you may have under our Return & Refund Policy, Shipping Policy, or applicable consumer protection laws.

Section 14 - Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless SoftRae and its affiliates, officers, directors, employees, agents, contractors, service providers, suppliers, and partners from and against any third-party claims, demands, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from:

Your breach of these Terms of Service or any policies referenced in these Terms of Service;
Your violation of any applicable laws or regulations;
Your infringement of any third-party rights, including intellectual property rights, privacy rights, or other legal rights;
Your misuse of this website, services, or products.

This section will be enforced to the maximum extent permitted by applicable law.

Section 15 - Severability

If any provision of these Terms of Service is determined by a competent authority to be unlawful, invalid, or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service, but this shall not affect the validity, legality, or enforceability of the remaining provisions.

Section 16 - Termination

These Terms of Service will remain effective until terminated by either you or us. You may terminate your use of this website and services at any time by ceasing to use the website or services.

If we believe that you have violated these Terms of Service, other website policies, applicable laws or regulations, or have used this website or services in a way that may harm SoftRae, other users, third parties, or the security and normal operation of the website, we reserve the right, to the extent permitted by applicable law, to suspend, restrict, or terminate your access to this website or services.

Termination of services or account access will not affect orders, payments, refunds, returns, indemnification, limitation of liability, intellectual property, dispute resolution, or other provisions that arose before termination or that by their nature should continue to apply.

If your account or service access is terminated, you remain responsible for all amounts owed, order obligations, or other related responsibilities incurred before termination.

Section 17 - Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with other policies, rules, and notices posted on or linked from this website, including but not limited to the Privacy Policy, Return & Refund Policy, Shipping Policy, Cookies Policy, and other applicable policies, constitute the entire agreement and understanding between you and SoftRae regarding the use of this website, services, and purchase of products.

These Terms of Service supersede any prior or contemporaneous oral or written communications, agreements, understandings, or proposals between the parties regarding this website, services, or product purchases.

Section 18 - Governing Law

These Terms of Service and any separate agreements under which we provide services to you shall be governed by and interpreted in accordance with the applicable laws of the place where SoftRae is registered or primarily operates, without regard to its conflict of law rules.

If any dispute arises from these Terms of Service, use of the website, or purchase of products, both parties shall first attempt to resolve the dispute through friendly negotiation. If the dispute cannot be resolved through negotiation, it shall be handled in accordance with applicable law and by a court of competent jurisdiction.

Section 19 - Changes to Terms of Service

You can review the latest version of the Terms of Service at any time on this page.

We may update, modify, or replace portions of these Terms of Service from time to time to reflect changes in business, services, legal requirements, or operations. The updated Terms of Service will be posted on this website, and the “Last Updated” date may be updated where applicable.

We recommend that you check this page regularly to stay informed of the latest version of these Terms of Service. If you continue to access or use this website or services after these Terms of Service have been updated, you acknowledge that you have read and understood the updated Terms of Service.

Section 20 - Contact Information

Questions about these Terms of Service should be sent to us at:

Email: Support@softrae.com
Company Name:
Company Address: