Shipping Policy
At Drnutri, we are committed to providing you with a smooth and enjoyable shopping experience.
In-stock orders are generally shipped within 72 hours after the order is placed. Please allow 1–3 business days for order processing before receiving your tracking information. Most orders are expected to arrive within 3–5 business days after shipment.
Thank you for your patience and understanding.
Shipping Fees and Free Shipping Eligibility
Standard shipping within the 48 contiguous United States generally costs approximately $6.
The actual shipping fee will be calculated automatically at checkout based on the items in your order, your delivery address, and the available shipping methods. The final amount displayed at checkout will apply.
Orders with a merchandise subtotal of $49.90 or more qualify for free standard shipping within the 48 contiguous United States.
Free shipping eligibility is determined based on the merchandise subtotal after all promotional codes and other discounts have been applied. The following amounts are not included:
- Taxes;
- Shipping charges;
- Gift cards;
- Other additional fees.
If the merchandise subtotal falls below $49.90 after a promotional code or other discount is applied, the order will no longer qualify for free shipping. The shipping fee displayed at checkout will apply.
Sample orders may be shipped free of charge within the 48 contiguous United States.
If expedited shipping, priority shipping, or another special shipping method is available, additional charges may apply. Please refer to the information displayed at checkout.
Shipping Restrictions
We are currently unable to ship to the following locations:
- Alaska (AK);
- Hawaii (HI);
- Puerto Rico (PR);
- U.S. Virgin Islands (VI);
- Military bases and military postal addresses, including APO, FPO, and DPO addresses;
- Remote areas that can only be reached by air or ferry.
To confirm whether we can deliver to your address, please contact our customer service team at Support@drnutribeauty.com.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking numbers generally become active within 24 hours.
Please note:
- Tracking updates may be delayed during holidays;
- Tracking information may require 48–72 hours to update completely.
If you are unable to track your package, please contact us at Support@drnutribeauty.com. We will assist you within 48 hours after receiving your message.
Delivery Taking Longer Than Expected
If your order is delayed, please contact us at:
We will contact the relevant carrier to verify the status of your order and assist you with the issue.
Thank you for your patience and understanding.
Order Cancellations
You may contact us to request an order cancellation within 24 hours after placing your order, provided that the order has not yet shipped. Eligible orders will receive a full refund without an order processing fee.
If an order has already shipped within the first 24 hours after it was placed, it cannot be cancelled free of charge.
Because the order may have already entered the picking, packing, warehouse dispatch, or carrier transportation process, a fee equal to 15% of the order value may be deducted from your refund if you still request cancellation, shipment interception, delivery refusal, or return.
If more than 24 hours have passed and the order has not yet shipped, you may still contact us to request cancellation.
Because the order may have already entered payment review, inventory preparation, warehouse processing, or packaging, a processing fee equal to 15% of the order value may be deducted from your refund.
Orders that have already shipped cannot be directly cancelled. To return or refuse a shipped order or request a refund, please refer to our Return Policy and Refund Policy.
For orders that qualify for return, a processing and restocking fee equal to 15% of the order value may be deducted from the refund. Original shipping charges and return shipping costs may be non-refundable. The final amount will depend on the order status and the applicable return and refund policies.
If an order is cancelled because of an out-of-stock product, shipping delay, inability to fulfill the order, or another issue caused by Drnutri, we will provide a full refund for any unshipped order without charging an order processing fee.
To request an order cancellation, please contact Support@drnutribeauty.com as soon as possible and include your order number in the email.
Frequently Asked Questions
Can I change the shipping address for my order?
A shipping address may only be changed through our customer service team before the order has shipped. You may also request cancellation before shipment.
Contact email: Support@drnutribeauty.com
What should I do if the tracking information has not updated?
If the tracking information has not updated for more than seven days, please contact us at Support@drnutribeauty.com.
If fewer than seven days have passed, please allow additional time for the carrier to update the tracking information.
Why did I receive only part of my order?
Your order may have been divided into multiple packages and shipped separately.
Because different packages may travel at different speeds, they may not arrive at the same time.
Please allow seven days after receiving the first package. If you have not received all items by then, contact us at Support@drnutribeauty.com so that we can check the shipment status.
Tracking says “delivered,” but I did not receive my package. What should I do?
We recommend taking the following steps first:
- Check your front door, mailbox, reception desk, property management office, and parcel locker;
- Ask family members, roommates, or neighbors whether they accepted the package on your behalf;
- Contact the local post office or carrier to confirm the package’s delivery location and status.
If you still cannot locate the package after completing these checks, please contact us at Support@drnutribeauty.com within seven days after the tracking information shows the package as delivered.
We will assist you in submitting an inquiry to the carrier. Please note that the final resolution may depend on the results of the carrier’s investigation.
Contact Us
If you have any questions or need assistance, please contact us:
Email: Support@drnutribeauty.com
Phone: +1 213-656-6397