Payment & Billing Policy
This Payment / Billing Policy explains how SoftRae handles regular order payments, subscription order billing, payment authorization, failed charges, payment information security, and refund-related matters.
Regular Order Payments
When you place an order to purchase products from SoftRae, you agree to pay the order amount displayed on the checkout page. The order amount may include product prices, applicable discounts, shipping fees, sales tax, or other applicable charges.
After your order is submitted, we or our payment service providers will process the payment according to the payment method you selected.
Subscription Order Billing
When you purchase a subscription product, you authorize SoftRae and our payment service providers to automatically charge the payment method you provided according to the subscription cycle you confirmed.
The first subscription charge is usually processed when you submit the subscription order. Future subscription charges will be automatically processed according to the subscription cycle you selected, until you cancel the subscription or the subscription service is terminated.
Billing Amount
Each charge may include:
- Subscription product price;
- Applicable discounts;
- Shipping fees;
- Sales tax or other applicable taxes;
- Other charges displayed on the checkout page and confirmed by you.
The actual billing amount will be based on the information displayed by the system when each subscription order is generated.
Billing Time
Future subscription charges will be automatically processed according to the subscription cycle you selected.
Due to differences in time zones, bank processing times, payment service provider processing times, or system processing times, the actual billing time may differ slightly from the expected billing date.
Payment Authorization
By submitting an order or subscription order, you confirm that you are authorized to use the payment method provided, and you authorize us or our payment service providers to process payment for the relevant order.
If you purchase a subscription product, you also authorize us or our payment service providers to charge future subscription orders on a recurring basis according to the subscription cycle.
You are responsible for ensuring that your payment method is valid and for promptly updating any expired, invalid, or unchargeable payment method.
Failed Charges
If your payment method cannot be charged successfully, we or our payment service providers may attempt to charge it again and may notify you by email to update your payment method.
If the charge continues to fail, we may pause, delay, or cancel your order or subscription until the payment issue is resolved.
Payment Information Security
Payment information will be processed by our payment service providers. SoftRae does not directly store full credit card numbers, debit card numbers, or complete payment account information.
Payment service providers will process your payment information according to their own security standards, terms of service, and privacy policies.
Refunds
Refunds for regular orders and subscription orders are subject to our Return & Refund Policy.
Unless otherwise required by applicable law, orders that have already been charged and have entered processing, packing, or shipping may not be eligible for direct refund or cancellation.
If the item has a quality issue, shipping damage, incorrect item, or missing item, please contact us within the required time after receiving the item and provide relevant photo or video evidence.
Contact Us
If you have any questions about payments, billing, subscription charges, or refunds, please contact us at: