Subscription Policy
SoftRae may offer subscription purchase options for certain products. The subscription service is designed to help customers receive selected products on a recurring basis and enjoy applicable subscription pricing, benefits, or convenience.
When you choose a subscription purchase option, you authorize SoftRae or our payment service providers to charge your selected payment method on a recurring basis according to the subscription cycle you choose, until you cancel the subscription or the subscription service is terminated.
Subscription Cycle
The subscription cycle will be displayed on the product page, cart page, or checkout page. Common subscription cycles may include every 30 days, monthly, every 2 months, or other cycles displayed on the relevant page.
The actual subscription cycle, subscription price, delivery frequency, product quantity, and applicable benefits will be based on the subscription information displayed and confirmed at the time you place your order.
Automatic Renewal
Unless you cancel your subscription before the next charge date, your subscription will automatically renew according to the selected cycle.
For each renewal, we or our payment service providers will charge the subscription fee using the payment method you authorized, including the product amount, applicable taxes, shipping fees, and any other applicable charges.
Subscription Pricing and Benefits
Subscription orders may be eligible for specific discounts, member pricing, free gifts, or other benefits. The specific benefits will be based on the information displayed on the product page, checkout page, or subscription description.
SoftRae may adjust subscription pricing, product contents, free gifts, benefit rules, or subscription services from time to time. If any such changes affect your future subscription orders, we will provide relevant information where applicable through the website, account page, or email.
Subscription Product Shipping
Subscription orders will enter the processing stage after each successful charge. Order processing time, shipping methods, estimated delivery time, and remote-area shipping rules are subject to our Shipping Policy.
If a subscription product is temporarily out of stock, discontinued, or unable to be delivered, we may delay shipment, replace it with an equivalent or similar product, pause that subscription period, or cancel the affected order. If we are unable to fulfill the relevant subscription order, we will make reasonable efforts to notify you and provide an appropriate solution.
Subscription Account Management
You may manage your subscription through your account page, subscription management portal, the management link included in your post-checkout email, or by contacting our customer service team.
The subscription settings you may be able to manage include:
- Viewing subscription status;
- Updating the shipping address;
- Updating the payment method;
- Adjusting the subscription cycle;
- Pausing the subscription;
- Canceling the subscription;
- Viewing the next charge or shipping information.
Some subscription changes may need to be completed before the next charge date in order to apply to the next subscription order.
Contact Us
If you have any questions about this Subscription Policy, please contact us at: