Refund policy

Return & Refund Policy

At Drnutri, customer satisfaction is one of our highest priorities. Our quality control team carefully inspects products before shipment, and we are committed to maintaining consistent product quality.

Before placing an order, we recommend carefully reviewing the product details, ingredient information, directions for use, and intended use to confirm that the product is suitable for your personal needs.

If you receive an item that is damaged, leaking, defective, incorrect, or missing from your order, please contact us promptly. Our customer service team will review the circumstances and assist with an eligible return, replacement, reshipment, partial refund, or full refund.

15-Day Return Policy

We offer a 15-day return policy. You may request a return within 15 days after receiving your order.

For hygiene and safety reasons, Drnutri only accepts returns of products that are unopened, unused, in their original condition, and suitable for resale.

Returns for Non-Quality Reasons

To request a return for a reason unrelated to product quality, contact us at Support@drnutribeauty.com within 15 days after receiving the product.

Eligible returned products must meet all of the following requirements:

The product has not been opened or used;
The original packaging, seals, tamper-evident labels, and protective films remain intact;
The product has no stains, damage, leakage, contamination, or damage caused by the customer;
All original packaging, instructions, gifts, accessories, and bundle items are included;
The product remains in a condition suitable for resale.

Original shipping charges are non-refundable for returns unrelated to product quality. The customer is responsible for return shipping costs.

Depending on the order status and the condition of the returned products, fees related to order processing, payment processing, or restocking may be deducted from the refund.

Opened or Used Products

For hygiene and safety reasons, skincare, beauty, and personal care products that have been opened, used, unsealed, damaged, or cannot be confirmed as unused are generally not eligible for return or refund unless a verified product quality issue exists.

If you are sensitive to certain ingredients or have experienced discomfort from similar skincare products, please carefully review the complete ingredient information before purchasing and select products based on your personal circumstances.

Shipping Damage, Quality Issues, Incorrect Items, or Missing Items

The product was damaged during shipping;
The outer packaging or product packaging is seriously damaged;
The product is leaking;
You received the wrong product;
An item is missing from your order;
The product has an apparent quality defect.

Please include the following information in your email:

Your order number;
The name of the affected product;
A detailed description of the issue;
Clear photographic or video evidence;
Photographs of the shipping packaging, shipping label, and product packaging.

After reviewing the information, we may provide a replacement, reshipment, partial refund, or full refund, depending on the circumstances.

Shipping damage, incorrect items, missing items, and product quality issues must be reported within seven days after delivery.

If we do not receive the report and required evidence within the stated period, we may consider the order to have been delivered in acceptable condition and may be unable to provide a replacement, compensation, exchange, or refund.

Items Not Eligible for Return or Refund

Returns and refunds are generally not available in the following circumstances:

The return request is submitted after the applicable return period;
The product has been opened, used, or unsealed;
The request is based on personal skin characteristics, personal usage habits, subjective preferences, or dissatisfaction with the product’s fragrance, texture, appearance, or color;
Discomfort, damage, or another issue resulted from use that did not follow the product instructions;
Delivery failed because the customer provided an incorrect address, incomplete recipient information, refused delivery, or was unavailable to receive the package;
The product was returned without prior authorization from Drnutri;
The item is a gift, trial-size product, sample, or promotional item, unless it has a verified quality issue;
The product was clearly marked as final sale, clearance, or non-returnable on the product page at the time of purchase.

Order Cancellations

You may contact us to request an order cancellation within 24 hours after placing the order, provided that it has not yet shipped. Eligible orders will receive a full refund without an order processing fee.

If an order has already shipped within 24 hours after being placed, it cannot be cancelled free of charge.

Because the order may have entered the picking, packing, warehouse dispatch, or carrier transportation process, a processing and restocking fee equal to 15% of the merchandise subtotal may be deducted if you request shipment interception, refuse delivery, or return the order.

If more than 24 hours have passed and the order has not yet shipped, you may still contact us to request cancellation.

Because the order may have entered payment review, inventory preparation, warehouse processing, or packaging, a processing fee equal to 15% of the merchandise subtotal may be deducted from the refund.

Orders that have already shipped cannot be directly cancelled. Requests to return or refuse delivery of a shipped order will be handled under this Return & Refund Policy.

For eligible returned orders, a processing and restocking fee equal to 15% of the merchandise subtotal may be deducted. Original shipping charges and return shipping costs may also be non-refundable, depending on the order status and condition of the returned products.

If an order is cancelled because of an out-of-stock product, inability to fulfill the order, a significant shipping delay, or another issue caused by Drnutri, we will issue a full refund for the unshipped order without charging an order processing fee.

To request cancellation, contact Support@drnutribeauty.com as soon as possible and include your order number.

Order Changes

Before Shipment

To request a change to your shipping address, contact information, or order details, contact Support@drnutribeauty.com as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that a change can be completed before the order enters processing or shipment.

After Shipment

Once an order has shipped, the shipping address, shipping method, and order contents generally cannot be changed.

Refused or Undeliverable Packages

If you refuse delivery of a shipped order, or if the package is returned because no one was available to receive it, the address was incorrect, the recipient information was incomplete, or for another reason caused by the customer, the following amounts may be deducted from the refund:

A processing and restocking fee equal to 15% of the merchandise subtotal;
Original shipping charges;
Return shipping charges;
Other related fees charged by the carrier.

If a refused or undeliverable package is returned to our warehouse, the order will be handled as a returned order.

The refund will be processed after our warehouse receives and inspects the returned products.

Return or Exchange Eligibility

All return and exchange requests must receive prior approval from Drnutri.

Products returned without approval may not be identifiable or processable and may therefore be ineligible for a refund or exchange.

A return or exchange request must meet the following requirements:

The request is submitted within 15 days after receiving the product;
The product is unopened, unused, and in its original condition;
All original packaging, instructions, gifts, accessories, and bundle items are included;
The product has not been damaged, contaminated, leaked, or improperly handled;
Return authorization has been obtained through Support@drnutribeauty.com.

To request a return or exchange, email Support@drnutribeauty.com and include:

Your order number;
Proof of purchase;
The reason for the return or exchange;
Photographs of the product and its packaging.

After the request is approved, we will email you the applicable return instructions and return address.

Do not return a product before receiving authorization from us.

Return Process

If the product was purchased through drnutribeauty.com, contact us at Support@drnutribeauty.com.
Provide your order number, receipt, or other proof of purchase so that we can verify the order.
After the return request has been approved, we will send the return instructions by email.
Return the product according to the instructions provided. The customer is responsible for return shipping costs for returns unrelated to product quality.
After our warehouse receives and inspects the returned product, eligible refunds are generally processed within 72 hours.
The refund will be issued to the original payment method.

After we issue the refund, the time required for it to appear in your account depends on your bank, credit card company, or payment provider. Refunds generally take 3–7 business days to appear.

If you have completed the return process but have not received your refund, contact Support@drnutribeauty.com.

Late or Missing Refunds

If you have not received your refund, first check the bank account or original payment account used for the purchase.

Next, contact your credit card company or payment provider. Refunds may require additional internal processing time before they appear in your account.

You may also contact your bank to confirm the refund status. Banks, credit card companies, and payment providers generally require 3–7 business days to process a refund after it has been issued.

If you have completed these steps but have still not received your refund, contact Support@drnutribeauty.com. We will assist you in checking its status.

Contact Us

For questions concerning returns, exchanges, refunds, or order cancellations, please contact us:

Email: Support@drnutribeauty.com